Refund Policy

This Refund Policy applies to subscriptions to the teamlabel data annotation platform (the “Service”) sold by community society. Because payments for the Service are processed by our online reseller Paddle.com, which is the Merchant of Record for all our orders, refunds are handled by Paddle in accordance with this policy and Paddle’s own refund terms.

1. 30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date. Refunds are issued to the original payment method used at checkout.

2. How to request a refund

To request a refund, visit paddle.net and follow the refund request process, quoting your order or transaction reference. You can also contact our support team through the Help & Support page within your workspace, and we will help direct your request to Paddle for processing.

3. What happens after cancellation

Cancelling your subscription stops it from renewing at the end of your current billing period, and you retain access to your paid plan features until that period ends. If you request a refund within the 30-day guarantee window, your subscription and paid-plan access may be revoked once the refund is processed.

4. Eligibility

The 30-day money-back guarantee applies to first-time purchases of a plan. We may, at our discretion, decline a refund where there is evidence of abuse, fraud, or repeated refund-and-repurchase patterns. This does not affect any statutory rights you may have under consumer-protection law in your country of residence.

5. Refund timing

Approved refunds are processed by Paddle. Once approved, the amount typically appears on your statement within 5–10 business days, depending on your bank or card issuer.

6. Changes to this policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date and, where applicable, communicated to active subscribers. Refund eligibility for a purchase is determined by the policy in effect at the time of that purchase.

7. Contact

If you have questions about refunds, contact community society through the Help & Support page within your workspace, or initiate a request directly via paddle.net.